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Privacy Policy

GIO GOI BRANDS LIMITED Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.gio-goi.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gio-goi.com or by mail using the details provided below:

Spring Court, Spring Road, Hale, Cheshire, ENG, WA14 2UQ, United Kingdom

How we get your information

Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.

What You're Using (Device Information)

When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.

Log Information

When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.

Where you're at (Location Information)

When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.

Local Device Storage

We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.

Cookies & Similar Technologies

We collaborate with several third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions. Want more info on cookies? Get clued up here.

When visiting our websites or using our services we use cookies. Not as tasty as they sound – we’ve split info around this into four key cookie groups for your reference.

Functionality Cookies - The cookies required for users to navigate the website and use features such as add to bag and login.

Preference Cookies - The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal - it’s all about you!

Analytics Cookies - The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.

Targeting and Advertising Cookies - The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.

By using the Femme Luxe Website or services you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use. Further information about cookies can be found on the ICO website here.)

Getting Your New Clothes To You (Delivery)

We, of course, use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible. We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.

Keeping You In The Loop (Marketing)

If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email, text or keep things traditional with post. You can edit your marketing preferences, or choose to opt out at any time (hit the unsubscribe button in the email if you don’t have an account), by following these instructions:

Log in to your account

Navigate to My Info

Taking Your Monies (Payment)

Not all the best things in life are free. At some point, if you buy clothes from us, we’ll need to take the payment for them. We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details. Good to know, right?

The Nitty Gritty (Fraud Prevention)

To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (aka your IP address), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.

Purchase History & Saved Items

We get a pretty good idea of what you like, or might like, from your purchase history, wish list or saved items. We then use this data to show you more stuff you might like.

Logging In Via Third Party Services

If you decide to log into your account with us using a third-party service such as via Facebook, some information must be shared for this to work. Doing this helps you log in faster in future and saves you remembering several passwords at once.

FIXING YOUR PROBLEMS (CUSTOMER SERVICES)

If you ever contact our customer service team with a complaint or an issue, we’ll keep a record of your communication to help us in the future with any issues you may have. We may also use this to improve our team and ensure we can answer your questions correctly and efficiently.

KEEPING THINGS COOL & CURRENT (USER EXPERIENCE)

We use cookie information and other technologies to provide a personalised user experience to our customers to give them the best shopping experience possible. This allows us to improve the quality of our services, and provide customers with the most relevant content. We use several automated systems that analyse content to provide customers with personalised search results, promotions and offers.

ADVERTISING

We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our goings on and latest product offering. We do this through advertising. With this, we look to target you, the customer, with our banners and adverts - even when you’re using other websites and services not associated with us. To deliver this content, we use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The adverts you see from us will use some of the information we're currently holding about you, or pervious information from your use of our services.

SHARING INFORMATION

We take the protection of our customer’s data very seriously, so you can trust we wouldn’t, and don’t, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. We call these companies data processors, to help explain what they do we have broken these down to three key categories:

 

-Companies that help us and our customers use our services such as payment processors, warehouse team, courier companies and return services.

 

-Service providers that we work closely with to help us run things day to day and provide better experiences to customers. These companies include Google, advertising partners, our website hosting company and various other tools we use such as multi-variant testing etc.

 

-Companies that we feel sure get our customer’s approval. These include social media sites (such as when you login with Facebook), or if you decide to checkout using PayPal when shopping with us.

 

Any other third parties will not receive your personal identifiable information. They may however get access to anonymised data which we use to identify patterns and market trends.

YOUR INFORMATION AND USAGE OUTSIDE OF THE EUROPEAN ECONOMIC AREA(EEA)

Any third parties processing customer data outside of the EEA on behalf of Femme Luxe must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party's access, use, and disclosure of the personal data must also comply with Privacy Shield obligations.

KEEPING YOUR INFO ON FILE

When it comes to keeping your details on file, we basically hold your personal information for:

 

 

-As long as you have an account with us.

-As long as it is needed to provide services to you.

-Or as long as it is necessary in order to produce support related activities.

 

In certain cases, we may keep hold of some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

SAYING NO TO UNWANTED MARKETING MESSAGES

If, at any time, you decide you want us to stop hitting you up via your inbox - this is cool. You can stop receiving any form of marketing messages from us by:

 

-Letting us know via updating your account settings to reflect this new request.

-Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.

-Getting in touch and contacting our customer services team direct.

 

Once any of the above are actioned, we’ll update your profile. Don’t worry, choosing to stop receiving our marketing messages won’t stop communications with us completely. You’ll still get important updates you need to know about from us with regards to your order(s), we call these ‘service contacts’.

YOUR RIGHTS

When it comes to your personal info, you have a lot of rights. These include:

 

-The right to be informed about how your personal information is being used by companies.

-The right to access the personal information we hold about you.

-The right to request the correction of inaccurate personal information we hold about you.

-The right to request that we purge your data, stop processing it or collecting it in some circumstances.

-The right to stop direct marketing messages.

-The right to request that we transfer elements of your data either to you or another service provider.

-The right to complain to your country’s data protection regulator — in the UK this is the Information Commissioner’s Office.

 

If you want to exercise your rights, have a complaint to make, or just have a question for us - get in touch!

CONTACT US

Our customers are super important to us so feel free to hit us up with any issues or queries you have. Here’s when to get in touch:

 

-If you have any questions or feedback about this notice.

-If you would like us to stop using your information.

-If you want to exercise any of your rights mentioned above.

-If you have a complaint - if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.

 

Our Customer Care team are always happy to answer any questions you may have. Contact our privacy team by dropping us a line through our contact us page

COOKIES

When visiting our websites or using our services we use cookies. Not as tasty as they sound – we’ve split info around this into four key cookie groups for your reference.

Functionality Cookies - The cookies required for users to navigate the website and use features such as add to bag and login.

 

Preference Cookies - The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal - it’s all about you!

Analytics Cookies - The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.

 

Targeting and Advertising Cookies - The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.

 

By using the Femme Luxe Website or services you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Please note that deleting or disabling the use of cookies may affect your experience and limit the functionality you can use. Further information about cookies can be found on the ICO website here.