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Shipping and Returns

Shipping 

We are proud to offer a fast, efficient and hassle-free delivery service.. Choose the items you want to buy and decide where you would like them sent, and we will take care of everything else, making sure your items are carefully packaged and arrive quickly.

Orders received before 3pm Monday to Friday will be dispatched within 2 working days.  Orders placed on a Saturday or Sunday will be dispatched by the following Wednesday. Please contact us if you have any questions or special shipping requirements.

We are happy to send your goods to virtually any address in the world, your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your order delivered to your home or another address.

In most cases our orders are dispatched where a signature is required for all deliveries.

The delivery charge stated below is per order, not per item.

To minimise delays it helps if you are able to accept the delivery between 9am and 6pm Monday to Friday.

UK Delivery Options

  • UK Standard Delivery – £4.95

International

  • Eire & Europe – £12.00 – 5 Working Days
  • USA – £14.00 – 8 Working Days
  • Rest of the World – £17.00 – 12 Working Days

Returns

  • Please email returns@gio-goi.com with your order number and reason for return, we will send you an autorisation number and return details..
  • Return item within 14 day returns period
  • We advise you to return your product with a tracked mail service to prevent anything going missing
  • To be applicable for a refund, items should be unworn*, arrive in all original packaging and have tags attached to receive a full refund.
  • Any faulty goods should be returned within 30 days of receipt for a refund.

*'Unworn' - items that are categorised as unworn are those that are visibly unworn, have no smell (including aftershave), and are in no way damaged.